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Terms and Conditions

Product Descriptions
Each product is sold subject to its product description which sets out specific details relating to that product. This includes, without limitation, product dimensions, colours, delivery conditions and additional guarantees.
We take all reasonable care to ensure that all details, descriptions and prices on this website are accurate. However, errors can occur. If an error is discovered for any product you have ordered, we will inform you and ask you whether you wish to continue with your order or cancel it.

Busy Bee Garden Centre reserves the right to:
  • Modify or withdraw, temporarily or permanently, the whole or part of, this website with or without notice. Busy Bee Garden Centre shall not be liable for any modification to or withdrawal of the website.
  • Change the terms and conditions without notice. The use of this website following such change shall be deemed to be acceptance of such change. We therefore advise users to regularly check the Terms and Conditions to determine if they are acceptable.

If you do not agree or object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the website.

Ordering Goods
Firstly, don’t panic if you make any mistakes during your order, you can correct any input errors right up until you confirm payment.

Once you are happy everything is correct and you have submitted an order you will be given an Order Reference Number and details of the products (and/or services) you have ordered. You will then receive an email from Busy Bee confirming your order was successfu1.

Once we are ready to dispatch your goods you will receive an email headed "Your order has now been dispatched".  This is when your contract with Busy Bee Garden Centre begins.  This email will confirm the goods despatched, the courier and tracking ID.  Up until this email is sent you have the right to contact the online team and cancel your order.

Sometimes unintentional inaccuracies will appear on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time up to the point we send you the product(s), even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.

Substitute Products
In the event of a product being unavailable (for any reason), you will be contacted to discuss potential substitute goods. If the substituted goods are not suitable then a refund will be given. If you agree to the substitute goods, once received if they are deemed unsuitable they will be refunded along with the cost of delivery.

Out of Stock and Busy Periods
If we encounter any delays to your order or if the item you have ordered is out of stock, we will let you know as soon as possible and provide you with an estimated delivery date. If we cannot provide you with this you will be offered a full refund.

Whilst we make every effort possible to deliver your goods as quickly as possible, sometimes we can get very busy during peak sale periods and some items will sell out very quickly. At these times to avoid disappointment please order your goods as early as possible.

Restrictions - Age Requirements
We have available online a large range of gardening products, and some of the products that we sell, for example, garden tools or fertilisers, can be unsafe or dangerous to children. It is therefore a condition of purchase that you are aged 18 or over at the time you make the purchase from us. If you are aged under 18, please ask your parent or guardian for assistance.

Delivery
We deliver to the UK only.  All of our orders are dispatched via Royal Mail post or courier delivery service. We instruct all our couriers to complete deliveries to the address you have stated on your customer order. To ensure the product reaches you in good condition and you are satisfied with your goods all our courier deliveries are completed on a “Proof of Delivery” service. This means that the courier will deliver to your address and require a signature for acceptance of goods by you. If you are not in at the point of delivery our couriers will leave a business card giving you their details to contact them for redelivery to your address on the earliest possible date. We always aim to succeed in our deliveries and in the unlikely event we have been unable to make delivery on two occasions the goods will be returned to Busy Bee Garden Centre, and a further charge may be payable by you to have the goods dispatched. 
Charges for deliveries can be found on the delivery information page.

    Our Responsibilities to You
We can only be liable to you for losses that were reasonably foreseeable to both you and us at the time you placed your order. We sell products for personal use in your home or garden and therefore cannot be liable for business losses such as loss of data, loss of income or other loss of business. Our total liability to you in any case will not exceed the total price charged to you. Nothing in this paragraph limits, attempts to limit, or affects our liability to you through our negligence or where a product we may supply to you is found to be unsafe.



Discounts Online
Please note that some discounts available online are not available in store and vice versa.

Privacy Policy


This Privacy Policy governs the manner in which Busy Bee Garden Centre collects, uses, maintains and discloses information collected from users (each, a "User") of the shop.bournevalleygardencentre.co.uk website ("Site"). This privacy policy applies to the Site and all products and services offered by Busy Bee Garden Centre.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Web Browser Cookies
Our Site may use "cookies" to enhance User experience. The User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The User may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information:

Busy Bee Garden Centre may collect and use Users personal information for the following purposes:

 

  • - To improve customer service
  • - To help us respond to your customer service requests and support needs more efficiently
  • - To improve our Site
  • - To improve our products and services
  • - To process payments
  • - To process an order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • - To run a promotion, competition, survey or other Site feature
  • - To send Users information they agreed to receive about topics we think will be of interest to them
  • - To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their enquiries, questions, and/or other requests. If the User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over an SSL (Secure Sockets Layer) secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes to this privacy policy
Busy Bee Garden Centre has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 

Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:

Busy Bee Garden Centre

Brading Road

Ryde

Isle of Wight

PO33 1QG

Email: busybeegardencentre@googlemail.com

Registered in England and Wales No 02090101
VAT Registered 458 5729 25

 

This document was last updated on June 5th, 2017.