a. The loyalty card scheme is hereafter known as ‘the Scheme’ rewards members with points redeemable as vouchers when they make qualifying purchases at Busy Bee Garden Centre.
b. These terms and conditions hereafter know as ‘the Conditions’ set out the terms on which you can join the scheme, earn points and convert these points into reward vouchers to spend at Busy Bee Garden Centre.
These are also the terms relating to data protection.
c. If you join the Scheme or use a reward card, you automatically accept these Conditions.
2. Joining the Scheme and using your Card
a. Your name, full postal address, email address, date of birth and signature must be provided for a Card to be registered. Applicants must be aged 16 or over and must have a resident UK, Channel Island or Isle of Man address. The Scheme reserves the right to refuse an application at its sole discretion.
b. Your Card is issued by and remains the property of, the Scheme. It must be returned to the Scheme on request or destroyed when no longer valid for use.
c. If you do not register your Card you will not become a member or be able to redeem your points nor will you be eligible for other Scheme offers and promotions from time to time.
d. If the Scheme reasonably believes that you have breached these Conditions and/or abused the Scheme, Cards may be terminated without prior notice. The Scheme reserves the right to take any action deemed necessary where a Card is found to have been used in a way that abuses the Scheme.
e. The Scheme also reserves the right to:
- stop issuing Cards at any time;
- on notice to you, alter or amend these Conditions of operation of the Card and/or Scheme; and
- on notice to you, amend, withdraw or cancel the Cards and/or the points (including the value, redemption and issue of such) and/or terminate the Scheme. In particular, we may close your account if sufficient points have not been earned to qualify for the issuance of vouchers for 12 months or if the Card has not been used for a period of 12 months or more.
f. You may terminate your Card at any time in which case all points on the Card and vouchers issued shall be lost.
g. You are responsible for the security of your Card and all vouchers issued on that Card. If you believe an unauthorised person has compromised the security of the Card by, for example, its theft or the theft of personal information relating to it you should notify Busy Bee Garden Centre immediately. Lost, damaged or stolen Cards can be replaced by visiting Busy Bee Garden Centre. A Card and vouchers issued should be treated like cash. The Scheme is not responsible for any unauthorised use of the Card or any lost or stolen vouchers.
h. Any Card issued is personal to the person whose personal details were submitted with their registration. A Card and any points on it are non-transferable, and can only be used by the registered cardholder.
i. Only one membership per household. We reserve the right to refuse, merge or close additional accounts at any time.
j. Please keep us informed of any changes of address or email address. To update your details, please email firstname.lastname@example.org or call 01983 811096.
k. The Scheme is not open to employees of Busy Bee Garden Centre.
3. Points and reward vouchers
a. To collect points at Busy Bee Garden Centre, you must present your Card at the till at the time of purchase or within 30 days of the date of purchase. In the case of the latter, proof of purchase, using a validated till receipt, will be required for the points to be credited to the Card. You cannot claim points on purchases made before you joined the Scheme.
b. Points will be awarded on all merchandise sold in Busy Bee Garden Centre, with the exception of gift tokens, bottled gas, concessions and other products from time to time as notified. Gardens Reward Card Vouchers cannot be redeemed against Olive Tree Restaurant and against any promotional vouchers running at any one time.
c. Product discounts related to, and offered as part of the Scheme are not valid for redemption against the excepted merchandise noted in section 3b.
d. You will receive points on qualifying transactions in centre and online. Points are awarded at a rate of 1 point for every £1.00 spent. These rates can be altered at the Scheme’s discretion on reasonable notice. The Scheme reserves the right to give such notice via post, email or our website. The Scheme may also display notices detailing any variation to the points earning ratio instore. The number of points issued may vary between qualifying purchases.
e. The Scheme reserves the right to offer bonus points on certain products as selected by Busy Bee Garden Centre from time to time in its sole discretion.
f. The Scheme reserves the right to terminate any points offers, including but not limited to such points offers referred to in sections 3e above, at its sole discretion. The Scheme will give Cardholders as much notice as it reasonably can of any decision to terminate or vary any points offers. The Scheme reserves the right to give such notice via post, email or our website. The Scheme may also display notices detailing any termination or variation to any points offers instore.
g. Each point has a redemption value of 1p against qualifying merchandise and will count towards your mailing voucher. The Scheme reserves the right to vary the rates at any time on reasonable notice. The Scheme reserves the right to give such notice via post, email or our website. The Scheme may also display notices detailing any variation to the points redemption value in store. All points awarded and all mailing vouchers issued have no monetary value.
h. Several times a year the Scheme will arrange, either via its own systems or via its outsourced service providers, for you to be sent, either via email or post, the chosen means to be at the Scheme’s sole discretion, your printed vouchers corresponding to the number of points in your account at the time of the mailing extract. The mailing will only contain vouchers if you have a qualifying points balance of £1.00. The Scheme shall not be responsible for vouchers lost in the post or bounced via email.
i. The Scheme is entitled to vary the qualifying points balance and the number of mailings a year, from time to time at its sole discretion. The Scheme will give Cardholders as much notice as it reasonably can of any variation to the qualifying points balance and/or the number of mailings a year. The Scheme reserves the right to give such notice via post, email or our website. The Scheme may also display notices detailing any variation to the qualifying points balance and/or the number of mailings a year, instore.
j. When points are redeemed for vouchers carrying a specific cash discount or benefit, the voucher will have an expiry date specified on it and will be subject to any other terms and conditions stated on the voucher or otherwise publicised. Any unallocated points remaining will be carried forward. Points expire after 2 years from issue and are lost if the relevant Card account is closed or the Scheme ends, noted in section 2e.
k. If the Scheme reasonably suspects abuse, fraud or misconduct in respect of the use of the Card, it may refuse to issue and/or cancel points or vouchers. You may not rely on any human or software error which results in the award of points or vouchers to which you are not entitled under these Conditions.
l. Vouchers are personal to you, non-transferable and cannot be exchanged for cash. They can only be used when presented with the registered Card. Vouchers that the Scheme deems to be damaged, defaced or photocopied will not be accepted.